In an era where remote work is not just a trend but a mainstay, IT asset management software becomes crucial for organizations looking to track, manage, and optimize their hardware and software resources effectively. With the right tools, businesses can ensure operational efficiency, reduce risks associated with asset management, and enhance overall IT governance—all from a distance. This article explores the best asset management software 25 software poised to transform remote work environments in 2024.
Criteria for Choosing the Best IT Asset Management Software
Selecting the right IT Asset Management software requires consideration of various factors that can significantly impact the efficiency and effectiveness of your IT operations. Here are key criteria to evaluate when choosing an ITAM platform:
Functionality and Features:
Assess whether the software offers comprehensive features that cover the entire asset lifecycle, including procurement, deployment, maintenance, and disposal. Look for asset discovery, inventory management, contract and license management, and reporting capabilities.
Integration Capabilities: The ITAM software should seamlessly integrate with other IT systems, such as HR, procurement, and existing IT service management (ITSM) solutions. This integration helps automate workflows and ensures data flows smoothly across departments.
User Interface and Usability:
A straightforward and intuitive user interface ensures your IT team can efficiently utilize the software. The ease of use also affects training time and adoption rates across the organization.
Scalability and Flexibility:
Selecting the right ITAM tool should scale with your business needs. Consider solutions that offer flexible deployment options, such as cloud-based, on-premises or hybrid, to accommodate future growth and changing IT infrastructure.
Cost Efficiency:
Evaluate the total cost of ownership, including setup, licensing, training, and maintenance fees. It’s important to consider the initial cost and long-term expenses associated with the software.
Security and Compliance:
Given the critical nature of IT assets, ensure that the software provides robust security features to protect sensitive data. Compliance tracking capabilities are essential to help your organization adhere to relevant laws and regulations.
Vendor Support and Community:
Reliable customer support and an active user community can greatly enhance your ITAM software experience. Look for vendors known for customer service and a community where users share tips and best practices.
Top 25 Remote IT Asset Management Software to Use in 2024
AssetExplorer by ManageEngine
AssetExplorer by ManageEngine provides a comprehensive ITAM solution that allows organizations to monitor and manage assets throughout their lifecycle, from procurement to disposal. This platform offers detailed asset inventories, configuration management, and compliance tracking. Its standout feature is the ability to automate asset discovery, simplifying tracking physical and virtual assets across a network.
AssetExplorer also integrates seamlessly with other IT management tools from ManageEngine, making it an ideal choice for medium to large enterprises seeking a robust, scalable solution.
SolarWinds Service Desk
SolarWinds Service Desk combines robust IT service management with effective asset tracking, providing organizations with a unified platform to manage IT services and assets. It features automated asset discovery, a centralized configuration management database (CMDB), and license management, which are crucial for maintaining compliance and optimizing resource allocation. The software’s intuitive interface and flexible customization options suit businesses of all sizes, especially those looking for comprehensive insights into hardware and software assets across multiple locations.
Ivanti IT Asset Management
Ivanti IT Asset Management is designed for large enterprises with complex IT infrastructures. It offers tools to efficiently manage hardware and software assets, ensuring compliance with licensing agreements and standards. Ivanti’s solution integrates ITAM with security and service management processes, enhancing overall IT health and security. Features like automated discovery, predictive analytics, and real-time reporting provide significant operational efficiencies, making Ivanti a top choice for organizations prioritizing comprehensive asset oversight and risk management.
ServiceNow IT Asset Management
ServiceNow IT Asset Management is known for its powerful lifecycle management capabilities that extend across IT operations. This cloud-based platform for hardware, software, and cloud automation assets helps organizations optimize costs and reduce risks associated with over- or under-utilized assets. ServiceNow’s strong suit is its native integration with other ServiceNow modules, such as IT Service Management (ITSM) and IT Operations Management (ITOM), creating a seamless environment for managing IT workflows and assets.
BMC Helix ITSM
BMC Helix ITSM is an AI-powered IT service and asset management solution that offers advanced automation and optimization capabilities. It is designed for medium to large enterprises and includes cognitive service management, multi-cloud capabilities, and predictive service feature management. BMC Helix ITSM stands out for its use of machine learning to improve service delivery and reduce operational costs, making it ideal for organizations looking to innovate their IT asset management practices.
Lansweeper
Lansweeper is an asset management tool specializing in automated network discovery and inventory. It provides detailed insights into deployed hardware, software, and users across environments. Lansweeper’s key features include custom report building, active directory integration, and software license management. Its ability to scan any network setup without needing to install any agents on devices makes it a versatile tool for organizations of any size, particularly those needing a comprehensive overview of their IT landscape.
SysAid IT Asset Management
SysAid IT Asset Management focuses on providing a streamlined and user-friendly approach to ITAM. This tool simplifies the tracking and management of all assets across their lifecycle. It features an integrated help desk, patch management, and mobile device management, essential for supporting remote and on-site operations. SysAid is particularly beneficial for small to medium-sized enterprises that need a straightforward, effective solution to manage their IT assets without the complexity often associated with larger systems.
Zendesk IT Asset Management
Zendesk IT Asset Management, integrated within Zendesk’s suite of service solutions, offers a user-friendly and effective way to track and manage assets. This tool excels in its seamless integration with Zendesk’s customer support platform, making it ideal for companies prioritizing customer service and IT operations. Features include automated asset tracking, real-time insights into asset performance, and robust reporting capabilities. Its simplicity and integration with customer service tools make Zendesk a great option for businesses that need a straightforward solution to manage assets and enhance customer interactions simultaneously.
Zoho AssetManager
Zoho AssetManager is part of the extensive Zoho ecosystem, designed to cater to businesses seeking efficient asset management with a minimal learning curve. This tool provides comprehensive asset tracking capabilities, including maintenance scheduling, asset depreciation calculation, and audit trail maintenance. Its integration with other Zoho apps enhances functionality, allowing businesses to manage assets with other operational facets like finances and customer relationships. Zoho AssetManager is particularly suited for small to medium enterprises looking for an affordable, all-in-one solution.
IBM Maximo
IBM Maximo is an enterprise asset management platform known for its extensive features covering all asset types, including IT, infrastructure, and facilities. It supports comprehensive lifecycle management from planning and procurement through maintenance and disposal. Maximo’s strengths lie in its analytics capabilities and adaptability to various industries, including utilities, oil and gas, and manufacturing. This software is ideal for large organizations that require a highly scalable solution with extensive customization options to meet complex and specific needs.
Freshservice ITAM
Freshservice ITAM offers a cloud-based, user-friendly approach to IT asset management. It focuses on automating tasks and enhancing efficiency. Key features include auto-discovery of new resources, proactive issue resolution, and robust change management. Freshservice’s modern user interface and intuitive setup make it popular among startups and mid-sized businesses. Its integration with Freshservice’s other service management tools provides a holistic approach to IT management, ensuring alignment between IT asset tracking and overall service delivery.
Kaseya VSA
Kaseya VSA is a comprehensive IT management solution designed to help MSPs and internal IT departments manage and secure IT environments efficiently. Its ITAM capabilities include automated discovery, patch management, and real-time monitoring. A standout feature of Kaseya VSA is its ability to manage and automate tasks across complex IT infrastructures from a single integrated platform, making it ideal for businesses that require robust, scalable IT management tools.
Spiceworks IT Asset Management
Spiceworks IT Asset Management provides free, ad-supported software that delivers IT asset tracking and inventory management for smaller businesses or those with limited budgets. It includes network inventory, cloud inventory, and license management features. Spiceworks is particularly appreciated for its community-driven support and rich resources, making it a valuable tool for organizations that need basic asset management capabilities without significant investment.
Cherwell Asset Management
Cherwell Asset Management offers configurable ITAM solutions that help organizations reduce costs and increase efficiency. Its capabilities include managing software licenses, tracking IT hardware, and optimizing IT service support. Cherwell stands out for its flexibility in customization and integration with broader IT service management processes, making it suitable for enterprises that need a tailored solution to manage complex IT environments.
Samange
Samanage, now part of SolarWinds, provides an IT Service Desk and Asset Management solution emphasizing streamlined service delivery and compliance. It features powerful automation tools for managing assets, contracts, and inventory alongside IT services. Integrating IT service and asset management into a unified service platform helps organizations improve response times and service quality, making Samanage ideal for companies aiming to enhance their IT operations through better asset visibility and control.
Accruent
Accruent’s software solutions are designed to manage the full lifecycle of physical resources across various industries. Their IT asset management capabilities are robust, featuring comprehensive tools for managing leases, real estate, facilities, and assets in a unified system. Accruent excels in providing industry-specific solutions, particularly for healthcare, retail, and higher education, where managing a wide array of assets efficiently is crucial. Features such as strategic planning tools, operational analytics, and mobile accessibility make Accruent a top choice for organizations needing an all-encompassing approach to asset management.
Atera
Atera is specifically tailored for MSPs (Managed Service Providers) and IT professionals, offering a complete solution that combines RMM (Remote Monitoring and Management), PSA (Professional Services Automation), and remote access into one platform. Its ITAM features include automated discovery, inventory tracking, and proactive alerts for hardware and software issues. Atera’s strength lies in its intuitive interface and fixed-cost pricing model, which makes it an appealing option for IT service providers looking to streamline operations without the unpredictability of variable costs.
NinjaRMM
NinjaRMM provides a user-friendly and scalable remote monitoring and management platform with powerful IT asset management capabilities integrated within. Key features include network device monitoring, patch management, and remote support tools. NinjaRMM is designed for IT departments and MSPs who need a fast, modern, and efficient way to manage and report on their devices and networks. Its cloud delivery model ensures ease of use and quick setup, which is ideal for deploying a hassle-free ITAM solution.
ConnectWise Manage
ConnectWise Manage integrates business management, remote monitoring, and automation into a comprehensive suite of IT solutions. Its asset management features are particularly strong in tracking and managing the end-to-end lifecycle of IT services and products. IT service companies favour this platform for its ability to enhance operational efficiencies, streamline service delivery, and optimize customer relationships through better asset and service management.
Autotask PSA
Autotask PSA combines IT business management with automation and real-time insights to create a seamless operational framework for ITSPs and MSPs. It offers robust IT asset management capabilities, including device inventory, service history tracking, and comprehensive reporting features. Autotask is known for integrating with Datto, providing a unified approach to business management and data protection. It is ideal for service providers looking to optimize their operations and ensure continuity.
ManageEngine OpManager
ManageEngine OpManager is a network management software offering strong IT asset management functionalities. It helps businesses keep track of their network devices, servers, and other IT assets with real-time monitoring and deep analytics. Features such as automated network mapping, bandwidth analysis, and fault management provide crucial insights into IT infrastructure. This makes OpManager suitable for medium to large enterprises needing detailed network and IT asset visibility.
Jira Service Management
Jira Service Management from Atlassian is a powerful tool for IT service management and offers capabilities for managing IT assets. Integrated with Jira Software, it provides asset tracking as part of service request processes, enhancing asset management throughout its lifecycle. This solution is especially beneficial for organizations already using Atlassian’s products and looking to expand their IT service and asset management processes within the same ecosystem.
SysAid Asset Management
SysAid Asset Management extends beyond the core functionalities of IT asset tracking to include features such as mobile device management and automated service desk processes. It’s particularly effective for organizations managing diverse IT assets across multiple locations. SysAid’s asset management module integrates smoothly with its other ITSM capabilities, providing a comprehensive view of assets and associated support activities.
InvGate Assets
InvGate Assets stands out with its visually appealing and intuitive interface, simplifying IT asset management. It offers asset discovery, inventory management, and software license compliance features. InvGate Assets is adept at engaging users with interactive dashboards and detailed reports, making it an excellent choice for organizations prioritizing usability and effective communication of IT asset data.
IT Glue
IT Glue focuses on documentation management as a core aspect of IT asset management, providing MSPs and IT teams with a centralized platform to manage information securely. Its features include automated documentation, relationship mapping, and robust search capabilities, which help efficiently manage IT assets and documentation. IT Glue is ideal for businesses that need to maintain detailed documentation alongside traditional IT asset management to ensure consistency and accuracy in IT operations.
Comparative Analysis
Here is a comparative analysis of remote ITAM software options, formatted in a table to highlight key features and differences:
| Software | Deployment Options | Key Features | Ideal For | Pricing Model |
|---|---|---|---|---|
| AssetExplorer | Cloud, On-Premises | Asset tracking, barcode scanning, comprehensive reporting | Medium to large enterprises | Subscription-based |
| SolarWinds Service Desk | Cloud | Asset discovery, CMDB, license management | Organizations of all sizes | Per technician/month |
| Ivanti IT Asset Management | Cloud, Hybrid | Hardware/software tracking, compliance management | Large enterprises | Custom |
| ServiceNow | Cloud | Lifecycle management, ITSM integration | Enterprises requiring scalability | Subscription-based |
| BMC Helix ITSM | Cloud | AI-powered automation, multi-cloud capabilities | Medium to large enterprises | Subscription-based |
| Lansweeper | Cloud, On-Premises | Network scanning, no agent required, custom reporting | Businesses of any size | Subscription or perpetual |
| SysAid IT Asset Management | Cloud, On-Premises | Integrated help desk, mobile device management | Small to medium enterprises | Subscription-based |
| Zendesk IT Asset Management | Cloud | Automated tracking, integration with customer support | Businesses prioritizing customer service | Subscription-based |
| Zoho AssetManager | Cloud | Maintenance scheduling, asset depreciation, audit trails | Small to medium enterprises | Subscription-based |
| IBM Maximo | Cloud, On-Premises | Extensive industry adaptation, analytics | Large enterprises, various industries | Custom |
| Freshservice ITAM | Cloud | Auto-discovery, proactive issue resolution | Startups, mid-sized businesses | Subscription-based |
| Kaseya VSA | Cloud | Automated IT management, comprehensive monitoring | MSPs and IT departments | Subscription-based |
| Spiceworks IT Asset Management | Free, Cloud | Network inventory, software license management | Smaller businesses or limited budgets | Free, ad-supported |
| Cherwell Asset Management | Cloud, On-Premises | Customizable ITAM solutions, integrates with ITSM | Enterprises needing customization | Subscription-based |
| Samanage | Cloud | Service Desk integration, compliance and governance | Companies focusing on service delivery | Subscription-based |
| Atera | Cloud | Combined RMM and PSA solution, fixed cost | IT MSPs, small to medium businesses | Per technician |
| NinjaOne | Cloud | Unified IT operations management, simple user interface | IT teams across business sizes | Subscription-based |
| ManageEngine OpManager | Cloud, On-Premises | Real-time IT management, network performance monitoring | Small to large businesses | Subscription or perpetual |
| ConnectWise Automate | Cloud, On-Premises | Automation platform for ITSPs and MSPs, remote monitoring | MSPs and IT service providers | Custom |
| Alloy Navigator | Cloud, On-Premises | ITSM and ITAM integration, flexible deployment | Organizations seeking flexibility | Subscription-based |
| GLPI | On-Premises, Open Source | Inventory management, help desk, ITSM features | Companies needing open source solutions | Free, support contracts |
| Matrix42 | Cloud, On-Premises | Workflow automation, integration with digital workspace tools | Medium to large enterprises | Subscription-based |
| Jira Service Management | Cloud | Incident, problem, and change management integrated with ITAM | Agile teams | Subscription-based |
| Oomnitza | Cloud | Workflow automation, endpoint management | Tech-savvy enterprises | Subscription-based |
| Device42 | Cloud, On-Premises | Comprehensive IT infrastructure management, CMDB | Large enterprises with complex networks | Subscription-based |
Implementation Tips
Successfully implementing ITAM software involves several best practices to ensure that the system is utilized to its full potential:
Start with a Clear Strategy:
Define what you want to achieve with ITAM software. Identify the key pain points and objectives, such as reducing costs, improving compliance, or streamlining asset management processes.
Engage Stakeholders:
Include all stakeholders in the planning and implementation phases. Their input can provide insights into requirements and help configure the software to meet diverse needs.
Conduct Thorough Training:
Organize comprehensive training sessions for all users. Adequate training ensures that your team is well-equipped to use the remote ITAM software effectively.
Regularly Update and Maintain:
Keep your ITAM software updated with the latest patches and updates. Regular maintenance is crucial for optimal performance and security.
Monitor and Review:
Review your ITAM system’s performance regularly. Monitoring helps identify areas for improvement and assess whether the software meets your business goals.
Future Trends in IT Asset Management
The ITAM landscape is evolving with technological advancements and changes in workplace dynamics. Here are key trends to watch:
Increased Emphasis on Cloud Assets:
As more organizations move services and infrastructure to the cloud, managing cloud assets will become a critical component of ITAM.
Integration of AI and Machine Learning:
AI technologies will increasingly automate asset discovery and management tasks, providing predictive analytics to optimize asset utilization.
Focus on Cybersecurity:
With the growing threat landscape, ITAM tools will increasingly incorporate advanced security features to identify vulnerabilities and prevent breaches.
Conclusion
The right IT asset management software is essential for effectively managing assets, especially in a remote work environment. By considering your organization’s specific needs and capabilities, you can choose a tool that fits your requirements and enhances your IT operations.